As one of the country’s largest quality-driven care-at-home providers, we offer a range of services designed to support our clients in living independently at home, regardless of their needs.
What we do...
We provide specialist care and support services to individuals in their own homes.
Who are Network Care and Support?
With over 24 years of dedicated experience and more than 15,000 clients supported, we are proud to be one of the UK’s largest providers of high-quality home care. Our wide-ranging services are designed to empower individuals to live independently, safely, and with dignity, whatever their needs.
What distinguishes us as healthcare specialists?
Our people. We have a highly skilled and empathetic team of trained and vetted carers who provide positive support, practical advice and care tailored to the needs of you or your loved ones. Our team of carers provides a service that is reliable, safe and flexible, respecting the privacy, dignity and individuality of those in their care.
At Network Care and Support, we understand that those who need our services have different needs that will change over time. We will work with you to determine and then deliver the right care at the right time.
We specialise in
Our History
Established in 2001, Network Care and Support is proud to be part of the Pertemps Network Group plc. With over 20 years of experience, we specialise in delivering tailored social care solutions that enable individuals to live independently in their own homes. Our high-quality, person-centred care promotes dignity, choice, and wellbeing.
We’re passionate about what we do, and how we do it. Our reputation reflects a commitment to quality, reliability, and professionalism, all delivered with an open, relaxed and friendly attitude.
From your first contact with us, you can expect an honest, focused, and friendly approach. We're here to support you every step of the way.
Our Team
Our Mission
At Network Care and Support, we are unwavering in our dedication to delivering exceptional care to every individual in receipt of our care. Our commitment is evident through our meticulous selection and vetting processes for our care, support, and nursing staff. By adhering to the stringent guidelines set by the Care Quality Commission and National Care Standards, we ensure our team meets the highest standards of professionalism and compliance. This dedication guarantees that the care we provide is of the utmost quality and reliability.
Our aim is to ensure the best possible outcomes for individuals receiving our care and support across the range of services we offer, enabling them to maintain their independence and quality of life in their own homes. We place the dignity and respect of our clients at the heart of everything we do.
Network Care and Support’s passion is to become the leading and most trusted provider by providing managed, highly motivated, and dedicated staff ensuring a smooth process for our clients.
We seek to give our care and support workers the best working experience, offering market-leading pay rates, flexible working and a more personal approach to agency working.
Our values
Honesty and Transparency
Network Care and Support is committed to operating with complete honesty and transparency in every part of our service. We ensure that our clients and partners have a clear and comprehensive understanding of our processes, decisions, and actions. By cultivating an environment of integrity and openness, we forge lasting relationships built on mutual respect and trust.
Care Quality and Competence
Network Care and Support provides fully vetted, experienced care and support staff giving you confidence that they are equipped to provide the highest standard of care to our clients.
Dependability and Reliability
Network Care and Support has a dedicated team of coordinators and recruiters to make sure that we always have the right resources in place when you need them.
Compliance
As a regulated service, Network Care and Support adheres to the Care Quality Commission’s legislation and guidance. This commitment forms the foundation of our recruitment, compliance processes, policies, and procedures.
Embracing Change and Continuous Improvement
Network Care and Support underscores the importance of being open to new ideas, technologies, and processes. It highlights a commitment to constantly seeking better ways to do things and adapting to change proactively.
Ethical
As a conscientious company, Network Care and Support is dedicated to upholding all our core values, ensuring we provide a holistically ethical service.
The company's objectives are as follows:
Deliver High-Quality, Person-Centred Care
• Ensure every service user receives care tailored to their individual needs, preferences, and goals.
• Promote dignity, independence, and wellbeing in all aspects of care delivery.
• Regularly review care plans and outcomes to maintain excellence.
Build Trust Through Honesty and Transparency
• Maintain open, honest communication with clients, staff, and partners at every stage of service delivery.
• Provide clear reporting and feedback mechanisms to ensure accountability and mutual understanding.
Deliver Exceptional Care Through Quality and Competence
• Recruit and retain fully vetted, experienced care and support workers who meet the highest standards.
• Invest in ongoing training and professional development to ensure our team remains skilled, confident, and compassionate.
Ensure Dependability and Reliability Across All Services
• Maintain a robust staffing infrastructure with dedicated coordinators and recruiters to meet client needs promptly and consistently.
• Implement proactive scheduling and contingency planning to guarantee uninterrupted care.
Uphold Full Compliance with Regulatory Standards
• Adhere strictly to Care Quality Commission (CQC) legislation and guidance in all recruitment, operational, and care practices.
• Conduct regular audits and reviews to ensure policies and procedures remain compliant and effective.
Foster a Culture of Innovation and Continuous Improvement
• Encourage staff to contribute ideas and feedback that lead to service enhancements.
• Embrace new technologies and methodologies that improve efficiency, care quality, and client satisfaction.
• Monitor industry trends and adapt proactively to evolving needs and expectations.
Testimonials
Your experiences matter to us. Hear directly from our valued clients and carers.
The care and support training at Network Care and Support is outstanding. What I appreciate most is the focus on continuous learning and professional development. The training programs are regularly updated with the latest best practices and innovations in care. This commitment to excellence ensures that we are always equipped to provide the best possible support to our clients.
I have been RN’s allocated social worker since 28th April 2023 and have been working alongside Lorraine and the carers.. Lorraine and the staff have been excellent in meeting the needs of RN and it is evident that RN has made a great rapport with those who are directly involved in his care. The continuation of regular carers helps RN to build these relationships and because of this, Network Care and Support have supported him with both his physical and mental wellbeing. Evidently, if RN had an agency involved in his care that was not providing the regular care that he needs, or without the continuity of familiar faces, I feel that he would not have made the progression he has done. RN has disclosed concerns in the past with his current mental state, which was safeguarded appropriately and protected within confidentiality guidelines. As such, Lorraine has supported RN with seeking medical guidance and these concerns have been minimised. I would highly recommend this agency to other individuals in the future.
Thank you so much for all the wonderful care you gave to Kate over the last few months. It made all the difference to us all as a family to see her so well taken care of in such a lovely way.
My service from Network over the last few years work has been fantastic for me. In particular I would like Bailey England and Kelly Gingell to be acknowledge alongside Lauren Briton who always greeted me with kindness with a unique understanding of PTSD and my circumstances The care and work that goes on behind the scenes to insure my symptoms are not exaggerated must be acknowledge, Also I would like to thank you sincerely and if it is acceptable to you . I would like to send some goodies just to show kindness and boost the moral.
Kind thoughts always
Rob U
I absolutely love my new role and everyone i have shadowed has been brilliant and very patient with me.
I know I have made the right decision to join Network Care and Support. I'm really enjoying every minute of it.
Cath
I would like to say a great big thank you, to you and all your carers that looked after my husband. They were amazing. I've never met such kind, thoughtful, understanding and lovely people like your carers. I'll never be able to thank them enough for their kindness and consideration not just for my husband but for me as well. They made what was happening easier to bear. l'll never forget you all.