How We Can Help | Network Care and Support | Leading UK Home Care Specialists

How We Can Help You

Whether you’re looking for care and support for yourself or someone close to you, we’re here to take the pressure off. Whether it’s help at home, long-term support, or just someone to talk things through with, we’ll guide you every step of the way. We believe care should feel personal, not one-size-fits-all.

If you are considering a rewarding career in care, no matter your background, skills, or experience, we’re here to help you find the right position.

Our Approach to Care and Support

As one of the country’s largest quality-driven care-at-home providers, we offer a range of services designed to support our clients in living independently at home, regardless of their needs.

Looking for care?

Understanding Care

What to expect

Meet our Carers in your area

Pricing Solutions

Partnering Effectively with Social Services

FAQs

You can always expect an honest, focused, and friendly approach from our team. We’re here to support you every step of the way. Browse our FAQs or get in touch for advice and support.

What types of care and support services are available?

There are several types, including:

• Personal care, assistance with daily tasks such as bathing, dressing, mobility

• Medication support, helping clients to manage their medication safely

• Domestic help with cleaning, cooking and household chores

• Companionship providing conversation and emotional support to reduce loneliness

• Community care, support to actively access the community, engage in local activities, services, and social opportunities that promoting independence, inclusion, and wellbeing.

• Immediate support for post-hospital discharge or falls and accidents.

• Overnight care: support and supervision during the night to ensure safety, comfort, and peace of mind.

• Live in care, around-the-clock support to help you stay safely at home

• Reablement care, support for clients to do things for themselves, helping clients to regain their skills and confidence after a period of illness.

• Respite care, temporary care to give regular carers a break or extra support.

• Specialist care providing tailored support for individuals with conditions like dementia or Parkinson’s, as well as compassionate palliative and end-of-life care focused on comfort and dignity.

• Complex care provides specialised, skilled support at home for individuals with serious health conditions requiring medical and personal assistance tailored to their needs

• Mental health support for children and young people in a crisis

• Learning disability support, tailored assistance for individuals to manage everyday tasks, learn new skills, access the community

• Health and wellbeing checks, helping to monitor physical health, emotional wellbeing, and overall safety in a supportive, person-centred way.

How do I choose a reputable home care provider?

Start by checking:

• CQC ratings (Care Quality Commission in the UK)

• Reviews and testimonials

• Staff qualifications and training

• Flexibility of services

• Transparency in pricing

A good provider will offer a personalised care plan and involve you in every decision.

Can I get financial help to pay for my care?

Yes, depending on your circumstances:

• Local authority funding may be available after a care needs assessment

• Attendance Allowance Attendance Allowance: Eligibility - GOV.UK

• Personal Independence Payment (PIP) Contact the Disability Service Centre - GOV.UK

• NHS Continuing Healthcare for complex medical needs NHS continuing healthcare - Social care and support guide - NHS

It’s worth speaking to a social worker or benefits advisor to explore your options. Citizen Advice or Age UK can assist you.

What should I expect during a care needs assessment?

A care needs assessment evaluates your daily living needs. It typically involves:

• A home visit by a social care professional

• Questions about your mobility, health, and routines

• Discussion of your preferences and goals

This assessment helps determine eligibility for support and guides your care plan.

How can I make my home safer for receiving care?

Simple adjustments can make a big difference:

• Install grab rails and non-slip mats

• Ensure adequate lighting

• Remove trip hazards like loose rugs

• Consider stairlifts or bathroom adaptations

Occupational therapists can offer tailored advice based on your home layout. Contact your local council or apply online at Home adaptations - Social care and support guide - NHS

What if I’m worried about the quality of care?

You have the right to raise concerns. Steps include:

• Speaking directly to the care provider

• Contacting your local authority if they arranged the care

• Reporting to the Care Quality Commission (CQC) if necessary

Keeping a log of incidents and feedback can help resolve issues more effectively.