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Advice & Support

You can always expect an honest, focused, and friendly approach from our team. We’re here to support you every step of the way. Browse our FAQs or get in touch for advice and support.

What types of care and support services are available?
There are several types, including: • Personal care, assistance with daily tasks such as bathing, dressing, mobility • Medication support, helping clients to manage their medication safelyPersonal care, assistance with daily tasks such as bathing, dressing, mobility• Medication support, helping clients to manage their medication safely • Domestic help with cleaning, cooking and household chores • Companionship providing conversation and emotional support to reduce loneliness • Community care, support to actively access the community, engage in local activities, services, and social opportunities that promoting independence, inclusion, and wellbeing • Immediate support for post-hospital discharge or falls and accidents • Overnight care: support and supervision during the night to ensure safety, comfort, and peace of mind • Live in care, around-the-clock support to help you stay safely at home • Reablement care, support for clients to do things for themselves, helping clients to regain their skills and confidence after a period of illness • Respite care, temporary care to give regular carers a break or extra support • Specialist care providing tailored support for individuals with conditions like dementia or Parkinson’s, as well as compassionate palliative and end-of-life care focused on comfort and dignity • Complex care provides specialised, skilled support at home for individuals with serious health conditions requiring medical and personal assistance tailored to their needs • Mental health support for children and young people in a crisis • Learning disability support, tailored assistance for individuals to manage everyday tasks, learn new skills, access the community • Health and wellbeing checks, helping to monitor physical health, emotional wellbeing, and overall safety in a supportive, person-centred way
How do I choose a reputable home care provider?
Start by checking: • CQC ratings (Care Quality Commission in the UK) • Reviews and testimonials • Staff qualifications and training • Flexibility of services • Transparency in pricing A good provider will offer a personalised care plan and involve you in every decision.
What should I expect during a care needs assessment?
A care needs assessment evaluates your daily living needs. It typically involves: • A home visit by a social care professional • Questions about your mobility, health, and routines • Discussion of your preferences and goals This assessment helps determine eligibility for support and guides your care plan.
How can I make my home safer for receiving care?
Simple adjustments can make a big difference: • Install grab rails and non-slip mats • Ensure adequate lighting • Remove trip hazards like loose rugs • Consider stairlifts or bathroom adaptations Occupational therapists can offer tailored advice based on your home layout. Contact your local council or apply online at Home adaptations - Social care and support guide - NHS
What if I’m worried about the quality of care?
You have the right to raise concerns. Steps include: • Speaking directly to the care provider • Contacting your local authority if they arranged the care • Reporting to the Care Quality Commission (CQC) if necessary Keeping a log of incidents and feedback can help resolve issues more effectively.

Resources hub

We've compiled free resources to support you in your care journey.

Attendance allowance 

Attendance Allowance is a tax free benefit for people over 65 who need help with personal care such as getting in and out of bed, washing, eating, medication or mobility, or because they can become confused and need someone to watch over them. 

Phone your local benefits office or (0845) 7123456 for advice or click learn more.

LEARN MORE
Carer’s allowance 

A taxable benefit for people such as friends and family members, who look after someone, who gets Attendance Allowance or Disability Living Allowance. Extra expenses can be claimed for paying a third party to provide care while you are out. 

Phone your local benefits office or (0800) 882200 or click learn more.

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Help the aged 

Impartial advice on Funding Your Care by Age UK for older people and their carers. Free, confidential and impartial advice about benefits and community care. 

Phone (0808) 8006565 or click learn more.

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Personal independence payments (PIP's) 

Personal Independence Payments (PIP) help with some of the extra costs caused by long-term ill-health or a disability if you’re aged 16 to 64. 

Click learn more to read more about PIP.

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Disability living allowance 

A tax-free benefit for children and adults with a disability or illness who need help with getting around or personal care and who claim before the age of 65. 

Phone your local benefits office or call (0845) 7123456, or click learn more.

LEARN MORE
Independent living fund 

The top-up fund that works in conjunction with Social Services. ILF pays grants to people with high support needs who wish to live independently. ILF disregards a client’s earnings and that of partners so you can earn without losing any funding. 

Phone (0845) 6018815 or click on the link above. 

Long-term care insurance (‘Care Fee Payment Plans’) 

This type of insurance pays out a tax-free income if you become unable to cope on your own. The income can be used to provide private help in your own home. Most insurers offer an ‘immediate care insurance’ scheme for those who need immediate and on-going care; normally you would pay a single premium, with the amount based on how long the insurance company thinks you will need care. 

Direct Payments’

Direct payments in social care are cash payments from your local council that let you arrange your own care instead of using council-provided services, giving you more control and flexibility over how your needs are met. They're available to adults with care needs, carers, and parents of disabled children.

Learn more
Continuing care (NHS)

Your every nursing and care need is entitled to be paid for ‘in any setting’ – including in your own home – if, following a short clinical assessment, your local health authority agrees your health needs meet their criteria for funding. This money can be spent, for example, on 24-hour live-in nursing, night nurses or daily respite. 

Phone NHS Direct on (0845) 4647

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